tbjee Privacy Policy – Your Data, Your Rights, Our Responsibility

01 Introduction

tbjee ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains how tbjee collects, uses, stores, and protects your personal data when you register and play on the tbjee platform.

We understand that privacy matters deeply to players in Bangladesh. When you share your personal information with tbjee, you are trusting us to handle it responsibly. That trust is something we take seriously, and this policy is our commitment to you in plain language.

This policy covers all personal data collected through the tbjee website, mobile app, customer support channels, and any other interaction you have with the tbjee platform. If you have questions about anything in this policy, the support team is available 24/7 to help.

02 Data We Collect

tbjee collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a clear breakdown of what we collect and why:

03 How We Use Your Data

tbjee uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific ways we use your data include:

• Creating and managing your tbjee player account.
• Verifying your identity and age to comply with responsible gaming obligations.
• Processing deposits, withdrawals, and refunds accurately and securely.
• Detecting and preventing fraud, money laundering, and other prohibited activities.
• Providing customer support and resolving account disputes.
• Sending you account-related notifications such as deposit confirmations and withdrawal updates.
• Sending promotional communications if you have opted in to receive them.
• Analysing platform usage to improve game selection, performance, and user experience.
• Complying with legal and regulatory obligations applicable to online gaming platforms.

04 Legal Basis for Processing

tbjee processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the gaming and payment services you have signed up for.
• Legal obligation — tbjee is required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities.
• Legitimate interests — tbjee has a legitimate interest in preventing fraud, maintaining platform security, and improving the service for all players.
• Consent — for marketing communications and non-essential cookies, tbjee relies on your explicit consent, which you can withdraw at any time.

If you want to understand the specific legal basis applied to any particular use of your data, contact the tbjee support team and we will explain it clearly.

05 Data Sharing and Third Parties

tbjee does not sell, rent, or trade your personal data to any third party. However, to operate the platform effectively, tbjee shares limited data with the following categories of trusted service providers:

• Payment processors — bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers — third-party KYC services may receive your identity documents to complete verification checks required by law.
• Game providers — game software providers may receive a pseudonymous player identifier to deliver game content and calculate results. They do not receive your name or contact details.
• IT and security providers — companies that help tbjee maintain platform infrastructure and detect fraud may process technical data under strict confidentiality agreements.
• Legal and regulatory authorities — tbjee will disclose data to law enforcement or regulatory bodies when required to do so by law.

06 Cookies and Tracking

tbjee uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. The types of cookies used on tbjee include:

• Essential cookies — required for the platform to function. These cannot be disabled as they are necessary for login sessions, security, and basic navigation.
• Analytics cookies — help tbjee understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies — remember your settings such as language preference and display options so you do not have to set them again each visit.
• Marketing cookies — used only with your consent to deliver relevant promotional content. You can opt out of these at any time through your browser settings or by contacting support.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core tbjee platform.

07 Data Retention

tbjee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods applied by tbjee are:

• Active account data is retained for the lifetime of your account plus 5 years after closure, as required for financial record-keeping and legal compliance.
• Transaction records are retained for a minimum of 5 years in accordance with anti-money laundering regulations.
• Customer support communications are retained for 2 years after the last interaction.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after opt-out for compliance purposes.
• Technical and security logs are retained for 12 months and then automatically deleted.

08 Your Privacy Rights

As a tbjee player, you have the following rights over your personal data. You can exercise any of these rights by contacting the support team:

09 Data Security

tbjee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tbjee servers.
• Encrypted storage of all sensitive personal and financial data at rest.
• Multi-factor authentication options for player accounts to prevent unauthorised access.
• Regular security audits and penetration testing conducted by independent security specialists.
• Strict access controls ensuring only authorised personnel can access player data, with all access logged.
• Real-time fraud detection systems that monitor account activity for suspicious patterns.
• Incident response procedures to detect, contain, and notify players of any data breach within the legally required timeframe.

10 Children's Privacy

tbjee is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use the tbjee platform under any circumstances.

If tbjee discovers that a player account belongs to someone under 18, the account will be closed immediately, all funds will be returned to the payment source, and all personal data associated with the account will be deleted. If you believe a minor has registered on tbjee, please contact support immediately so the matter can be investigated and resolved.

11 Changes to This Policy

tbjee may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or industry best practices. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how your data is used, tbjee will notify you via your registered mobile number or email address at least 7 days before the changes take effect. Continued use of the tbjee platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We recommend checking this page periodically so you are always aware of how tbjee handles your personal data. If you disagree with any changes, you have the right to close your account and request deletion of your data before the changes take effect.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how tbjee handles your personal information, please get in touch with the support team:

• Live Chat — available 24/7 directly on the tbjee platform. This is the fastest way to get a response.
• Email — [email protected]. Privacy-related requests receive a response within 24 hours.

When submitting a data rights request, please include your registered mobile number and a brief description of your request so the team can locate your account and process your request as quickly as possible.